I Need/Have an Upcoming Appointment with a Physician

Can I get health care from home?

We are making telehealth even easier. Many of our patients are experiencing great success having virtual visits with their care providers. Keck Medicine sees more than 1,000 patients daily through its virtual platform.

If you have any questions about how to schedule your first telehealth appointment, we have created a page on our website to guide you, complete with tutorials on how to set up the USC TeleCARE platform on your computer or smartphone. All Keck Medicine health care providers are credentialed to practice telehealth to ensure we can serve you as quickly and safely as possible. Call (800) USC-CARE (800-872-2273), and one of our representatives will help schedule your virtual visit with your doctor.

Can I get a COVID-19 diagnostic test?

Patients can access COVID-19 diagnostic tests. Your physician can order these tests for you, by appointment. Whether you are an existing patient or would like to become a patient, our team can help connect you with a Keck Medicine provider regarding COVID-19 testing. For assistance, please call (800) USC-CARE (800-872-2273).

COVID-19 testing locations:

  • Health Sciences Campus

2266 Norfolk St.
Los Angeles, CA 90033

Monday-Sunday: 7 a.m. – 3 p.m.

Click here for a map of this location.

125 W. Huntington Drive, Building C
Arcadia, CA 91007

Monday-Friday: 9 a.m. – 2:30 p.m.

Click here for additional information about this location.

Is it safe for me to come to a Keck Medicine location?

Throughout the COVID-19 pandemic, Keck Medicine has reported strong staffing levels, sufficient personal protective equipment (PPE) supplies and regular and ongoing employee testing for COVID-19. During this time, our health care teams have safely provided urgent non-COVID-19 care using robust infection prevention that is in line with guidance from local governance and professional medical organizations.

We have implemented the following safety precautions:

  • Before entering our buildings, all patients, staff and doctors are screened for COVID-19 symptoms, including fever. They are all provided with a face mask, which must be worn.
  • Hand sanitizer is widely available, and we encourage its use.
  • Physical distancing practices are in effect, including in waiting areas and elevators.
  • In order to minimize time spent in the waiting area, we are scheduling more space between visits and registering patients via telephone.
  • Doctors and staff are using the proper PPE for all visits.
  • Our facilities are continuously cleaned and our clinical areas, including examination rooms, are thoroughly cleaned before and after all visits.
  • COVID-19 patients and dedicated care teams are isolated on separate floors, using exclusive walkways and elevators.
  • If a visitor has any fever, cough or shortness of breath, they will not be allowed to enter our buildings.

If I come to a Keck Medicine of USC location for an outpatient visit, are there any visitor restrictions in place?

To protect our patients, visitors and staff from the spread of COVID-19, enhanced visitor restrictions are in place until further notice. One visitor is allowed, as needed, for outpatient visits. Guests are encouraged to wait for their loved one, after drop off. Your physician’s office is prepared to text your guest when the visit is complete.

We appreciate your understanding as we continue to make adjustments to our policies and procedures to protect our patients and staff.

I Need/Have an Upcoming Surgery or Procedure

My surgery/procedure was delayed due to COVID-19. When will it be rescheduled?
Rescheduling delayed surgeries and procedures is our top priority. If you have a surgery or procedure that was delayed due to COVID-19, you can expect to hear from your Keck Medicine health care provider very soon. If you have questions, please reach out to us at (800) USC-CARE (800-872-2273).

Some doctors are also starting to schedule preventive screenings such as mammograms and colonoscopies. Please consult with your doctor to decide the timing of any routine or annual exams and to make the decision that is right for you.

Some patients may be asked to take a COVID-19 test three days before undergoing certain procedures. Testing takes place at Keck Medicine screening tents, which are located at various Keck Medicine locations. For questions or more information, contact your health care provider.

Medically necessary, non-emergent elective surgeries and procedures will be performed at Keck Medical Center, USC Verdugo Hills Hospital (USC-VHH) and select ambulatory locations.

Which outpatient surgeries and procedures have been resumed?
Outpatient locations are resuming general surgeries and procedures, including orthopaedic, otolaryngology, gynecologic, breast, colorectal and spine.

Keck Medical Center is now extending its cardiac screening, mammogram and radiation oncology services.

USC-VHH is reopening its gastrointestinal lab for endoscopic procedures and is resuming geropsychiatric services with additional safety precautions.

Is it safe for me to come to a Keck Medicine location?
Throughout the COVID-19 pandemic, Keck Medicine has reported strong staffing levels, sufficient personal protective equipment (PPE) supplies and regular and ongoing employee testing for COVID-19. During this time, our health care teams have safely provided urgent non-COVID-19 care using robust infection prevention that is in line with guidance from local governance and professional medical organizations.

We have implemented the following safety precautions:

  • Before entering our buildings, all patients, staff and doctors are screened for COVID-19 symptoms, including fever. They are all provided with a face mask, which must be worn.
  • Hand sanitizer is widely available, and we encourage its use.
  • Physical distancing practices are in effect, including in waiting areas and elevators.
  • In order to minimize time spent in the waiting area, we are scheduling more space between visits and registering patients via telephone.
  • Doctors and staff are using the proper PPE for all visits. These may include a mask, protective eyewear or a plastic face shield.
  • Our facilities are continuously cleaned and our clinical areas, including examination rooms, are thoroughly cleaned before and after all visits.
  • COVID-19 patients and dedicated care teams are isolated on separate floors, using exclusive walkways and elevators.
  • All preoperative patients are tested for COVID-19 at least 72 hours prior to their appointment. Any patient that tests positive will be rescheduled.
  • If a visitor has any fever, cough or shortness of breath, they will not be allowed to enter our buildings.

If I come to a Keck Medicine of USC location, are there any visitor restrictions in place?
Out of an abundance of caution, enhanced visitor restrictions are in place. You can access our current visitor policy here. We appreciate your understanding as we continue to make adjustments to our policies and procedures to protect our patients and staff.

The following are the visitor restrictions we currently have in place for outpatient surgeries or procedures:

  • Patients and their loved ones must designate a single support person who will be the point of contact for all information and conversations with the care team. It is critical that the care team has this person’s contact information.
  • The designated support person will be responsible for sharing information with other family members or loved ones who should have this information, including the person who is the patient’s source of transportation after their surgery or procedure.

If you have a preoperative appointment before your surgery or procedure:
During the preoperative appointment where the patient will come to the hospital to prepare for the surgery, we encourage the identified support person to participate in the appointment one of two ways:

  • Virtually via Skype, FaceTime and/or phone. Staff will assist patients as needed.
  • The designated support person may accompany the patient to the hospital during specific times when information regarding the care of the patient will be discussed.

On the day of your surgery or procedure:

  • Visitors will not be permitted to wait in the hospital with the patient, unless the following exceptions apply or approval from hospital leadership has been granted:
    • The patient is a minor
    • The patient has neurocognitive deficits (i.e., memory loss, confusion, aphasia, dementia, etc.)
    • The patient is pregnant and is at the hospital for labor and delivery services
    • The designated support person must be available to take calls and speak with the care team

I Need Emergent Care

If you are a Keck Medicine patient, Keck Medicine operates an Evaluation and Treatment Clinic (ETC) at Keck Hospital of USC that offers urgent, non-emergency services to treat medical issues such as a urinary tract infection or a complication from a chronic illness.

ETC visits are by appointment. Your Keck Medicine–affiliated care provider will refer you to the ETC, where staff have access to your medical records, as well as to laboratory and radiographic equipment so you can have lab work done or get an MRI, CT scan or X-ray. The ETC is open 24 hours a day and staffed by either an emergency medicine or internal medicine physician.

If you need immediate emergency care, please call 911 or visit the emergency room at USC Verdugo Hills Hospital or your local emergency department.