About USC Arcadia Hospital

About USC Arcadia Hospital

Among the Best in Southern California

USC Arcadia Hospital was founded in 1903 by the Women’s Home Missionary Society of the Methodist Church. Having been founded in one of the busiest parts of the country, our full-service hospital has grown significantly in the last 100 years. We currently have 348 licensed beds, and treat more than 40,000 patients in the Emergency Department each year. We have spared no effort to provide our patients with the best care possible. Our facility is outfitted with advanced diagnostic technology like the 320-slice CT scanner and high-definition MRI. We also manage state-of-the-art catheterization labs, electrophysiology, and neuro-interventional radiology.

Our Mission, Vision & Values

It is the mission of USC Arcadia Hospital to provide high-quality healing services while caring for the patient’s emotional and spiritual needs and enabling them to achieve health for life.

From our hospital’s outset, it was our vision to provide an exceptional patient experience through compassionate care and create lifelong relationships by changing the way health and healthcare are delivered in our community. To meet these goals we instill core values into our staff that keep us focused on the excellent care we aim for.

Our core values:

  • INTEGRITY: We are open, honest and trustworthy. We live our values.
  • RESPECT: We treat each other with dignity and value the ideas and perspectives each individual brings.
  • ACCOUNTABILITY: We take full ownership of our actions and their outcomes.
  • INNOVATION: We embrace new ideas and thinking to improve what we do.
  • SAFETY: We put safety first, for our patients, their families and all who work here.
  • EXCELLENCE: We advance health through the continuous pursuit of evidence-based, coordinated care.

A Full-Service Hospital

Our facility is equipped to handle virtually every medical situation. Our services range from obstetrics to complex neurosurgery, and several of our departments have been recognized as Centers of Excellence.

USC Arcadia Hospital’s Centers of Excellence:

  • LA County EMS (Emergency Medical Services) STEMI (heart attack) Receiving Center
  • LA County EMS Approved Comprehensive Stroke Center
  • Emergency Department Approved for Pediatrics (EDAP)
  • Comprehensive Community Cancer Center – designated by the American College of Surgeons Commission on Cancer
  • Heart Care – Heart Failure Gold Plus Award by the American Heart Association and the Mission Lifeline Gold Performance Award for STEMI treatment
  • Disease-specific certification by The Joint Commission for acute coronary syndrome, acute myocardial infarction, and heart failure
  • USC Arcadia Hospital holds a Comprehensive Stroke Center Certification from an independent rating agency DNV GL. USC Arcadia Hospital is currently designated by Los Angeles County Emergency Medical Services as one of 17 comprehensive stroke centers serving the region.

In addition to our medical care, we also do our part for the local area through community services. Some of these include a spiritual care chaplaincy training program, senior services, and a cancer resource center. We also host support groups for diabetes, grief, heart care, cancer, and weight-loss.

Visit our Services page for a full list of our medical care and treatments.

Commitment to Our Community

At USC Arcadia Hospital, we are constantly striving to meet the challenges of our local area. Hospital closures in the local area have placed greater demand on our emergency services and specialized care. We are completely dedicated to giving our community accessible, high-quality healthcare and we will continue to put our all into meeting these challenges and any others that come with the future. Upon your first visit with us, our staff will go above and beyond to prove to you that we can be your trusted, lifelong allies in healthcare.

Awards & Recognition

One of the Most Prestigious Hospitals in LA County

One of America’s Best Hospitals

Becker’s Hospital Review “Great Community Hospitals List 2023” – Recognized for providing clinical excellence, compassionate care and positive economic impact in the community.

Bariatrics

  • Accredited Comprehensive Center (MBSAQIP)
  • Center of Excellence for Bariatric Service (Optum and UHC)
  • Blue Distinction®+ Center and Blue Distinction® Center for Bariatric Surgery by Blue Cross Blue Shield Association
  • Center of Excellence for Bariatric Service (Health Net)

Cancer Care

  • Comprehensive Community Cancer Program (American College of Surgeons)

Cardiology

  • Coronary Intervention Excellence Award (Healthgrades)
  • State Ranking Award (Healthgrades)
  • Institute of Quality Cardiac Rhythm Designation (Aetna)

Emergency Services

  • Accredited Comprehensive Stroke Center (DNV GL Healthcare)
  • Designated Comprehensive Stroke Center (LA County EMS)
  • Designated STEMI (Heart Attack) Receiving Center (LA County EMS)
  • Emergency Department Accredited for Pediatrics (EDAP – LA County EMS)

Orthopedics

  • Blue Distinction Center – Spine Surgery (BCBSA)

Rehabilitation

  • Top 3% in the Nation for Acute Rehabilitation (Uniform Data System)
  • Three-year Accreditation by the Commission on Accreditation of Rehabilitation Facilities (CARF)

Stroke Care

  • Designated by the American Stroke Association/American Heart Association Get With The Guidelines® – Stroke GOLD PLUS with Honor Roll Elite Plus and Target: Type 2 Diabetes Honor Roll
  • High Performing Hospital for Stroke (US News)

Hospital Board of Directors 2025

Officers

  • MICHAEL TSIA, Chair of the Board
  • KEVIN McFARLANE, Vice Chair
  • IKENNA “IKE” MMEJE, President
  • NATALIE POOLE, Secretary
  • DEWAYNE McMULLIN, Treasurer
  • ABELARDO NUNEZ, Assistant Treasurer
  • KATHRYN PUNCER, Assistant Secretary

Directors

  • George P. Blanco, Managing Partner, Enterprise Management Advisors, LLC
  • Jackie Campbell, President, United Women in Faith
  • Rodney Hanners, CEO, Keck Medicine of USC
  • Grace Huang, MD, Chairman 2025, USC Arcadia Hospital Foundation (Ex-officio)
  • Elizabeth Lee, MD Physician, General Surgery
  • Aja Tulleners Lesh, PhD, RN, Executive Director, Institute for Health Research & Innovations, APU
  • Kevin McFarlane, Founder, Venerable Holdings, LLC
  • E. DeWayne McMullin, President, New Life Management & Development
  • Ikenna Mmeje, President & CEO, USC Arcadia Hospital
  • William M. Petmecky, III, CFO, Cypress Creek Renewables
  • Natalie Poole, Senior Vice President, Wells Fargo Capital Finance
  • James Romo, Partner, Atkinson, Andelson, Loya, Ruud & Romo
  • Amy A. Ross, USC Board of Trustees
  • Stephen Soldo, MD Physician, Cardiology
  • Jose Tandoc, MD Chief of Staff 2025 (Ex-officio)
  • Michael Tsia, Principal, Chartis Group
  • Douglas Van Kirk, Chief Financial Officer, Japanese American National Museum

Emeritus

  • Peggy Tsiang Cherng, PhD, Panda Restaurant Group

Community Outreach and Health Education Program

Community Outreach is key to building our community and giving access to exceptional care

USC Arcadia Booth Our goal is to improve the health status of our community by empowering citizens to make healthy life choices.

Through community outreach, we establish meaningful partnerships with the faith community, educational institutions, legislative and appointed officials, community-based organizations and other groups to promote wellness and a healthier lifestyle for all San Gabriel Valley residents.

Promoting health education and wellness are keys to building a community that is able to nurture its children, teenagers, families and seniors. Today, as we continue our long tradition of service to local residents, our Community Outreach Department utilizes the strengths of the hospital and those of other well-established community organizations to establish innovative strategies to reach the most vulnerable sectors of our population, and to meet many other pressing health care needs in our area.

We also promote our Health Education Program by offering lectures with physician experts and health care specialists as well as a variety of benefits throughout the year including:

  • Free annual flu clinic access
  • Free health screenings
  • Free physician referrals

To learn more about our upcoming community outreach events, click here or email uah-communityoutreach@med.usc.edu.

Community Reports

Community Health Needs Assessment

Community Benefits Plan

Community Service Obligation

If you have any comments, feel free to send us an email at info@med.usc.edu.

 

Compliance & Ethics

USC Arcadia Hospital maintains a compliance ethics hotline

Compassion, integrity, and respect in everything we do are important values to all of us who are associated with USC Arcadia Hospital. We are committed to providing the best quality health care and services in full compliance with our mission and corporate values. We are committed to adhering to these laws, government regulations, third-party payor agreements and our own policies, and we have implemented a corporate compliance program to assist in this process.

Toll-free compliance hotline is 626-898-8877.

You can call our 24-hour, 365-day compliance hotline. Anyone may use this line anonymously at any time to report compliance or ethics concerns.

No attempt will be made to identify callers who request anonymity. Whenever callers disclose their identities, that information will be held in confidence to the fullest extent practical or allowed by law.

Callers should provide detailed information to ensure that an effective investigation can be conducted to resolve matters.

FAQs Addressed

Open lines of communication are important to the success of the compliance program and to the reduction of any potential for fraud, abuse or waste.

Our compliance program relies on those who are willing to raise issues so that necessary corrections might be made through prevention, detection, and resolution of instances of conduct that do not conform to federal and state rules and regulations or hospital policies and procedures.

Directions

If you are coming from the west:

Take the 210 Freeway (Foothill) East and take the Santa Anita Avenue exit. Go south and make a right on Huntington Drive. Please note that Huntington Drive splits at this point. Take the left fork of Huntington Drive. The Le Meridien Hotel will be on your left and the Santa Anita Park Race Track on your right. The hospital will be on your left.

If you are coming from the east:

Take the 10 Freeway (San Bernardino) West and merge onto the 605 Freeway (San Gabriel River) North. As soon as you reach the 210 Freeway (Foothill), take the 210 Freeway West. Take the Santa Anita Avenue exit and head south. Make a right on Huntington Drive. Please note that Huntington Drive splits at this point. Take the left fork of Huntington Drive. The Le Meridien Hotel will be on your left and the Santa Anita Park Race Track on your right. The hospital will be on your left.

If you are coming from the south:

Take the 605 Freeway (San Gabriel River) North. As soon as you reach the 210 Freeway (Foothill), take the 210 Freeway West. Take the Santa Anita Avenue exit and head south. Make a right on Huntington Drive. Please note that Huntington Drive splits at this point. Take the left fork of Huntington Drive. The Le Meridien Hotel will be on your left and the Santa Anita Park Race Track on your right. The hospital will be on your left.

Parking

Parking at USC Arcadia Hospital is free

All visitors to the main hospital are encouraged to park in Lot A. Please walk through our main entrance and stop by our information desk for any in-house directions and to receive a visitor pass.

All visitors to Transitional Care Unit (TCU) or Rehab are encouraged to park in Lot D.

Colorectal Surgery Institute (Sixth Floor Suite 618) – 301 Building parking lot
GYN Oncology Institute – GYN Oncology Institute parking lot
Cardiac Rehab (East Wing) – Lot B
Wound Healing Center (East Wing) – Lot B

History

The USC Arcadia Hospital began operating in 1903 with five beds in a two-story house on Hewitt Street in downtown Los Angeles. The first patient was a Chinese woman. In 1909, the Women’s Home Missionary Society of the Southern California Conference of the Methodist Church, founders of the hospital, began to raise funds for a new facility. The Society purchased the former mayor’s residence at 2826 South Hope Street and determined that it was “just far enough out to be quiet, just close enough in for convenience.

The existing house was outfitted with 18 beds and used temporarily until a new 100-bed “thoroughly modern” facility was dedicated on the site in May 1915 at a cost of $500,000. It was the first major hospital built in Los Angeles of reinforced concrete. At the time, the surrounding area was one of the most desirable residential neighborhoods in the city.

The Hope Street location was further expanded to 225 beds in 1925 at a cost of $600,000. The hospital was said to include “many modern conveniences – radio was wired to every bed so that all that is necessary for entertainment is to plug in.”

Thanks to strong leadership, the hospital survived the financial challenges of the Depression years, and its prestige continued to grow. In 1951, it was approved for internship and residency training by the American Medical Association. The hospital’s operating rooms were the first in Los Angeles to be air-conditioned, and Methodist also featured the first post-operative recovery room in the city. The postwar population shift to suburban areas of Southern California significantly altered the hospital’s future prospects at its downtown location.

The existing facility was sold to Los Angeles County, and in 1957, Methodist Hospital reopened on a 22-acre campus in the Arcadia civic center, where a new $3 million, 138-bed facility had been constructed. This was the first community hospital built in California to include a psychiatric unit. In addition, the hospital’s nursery school was one of the first corporate day-care facilities in the United States. A number of additions have been made during the intervening years to the original structure. A west wing opened in 1967, increasing capacity to 284 beds.

New surgical and laboratory/emergency/critical care additions followed. The 169-bed Berger Tower was completed in October 1998. In September 2011, the hospital opened the North Tower with 120 medical surgical beds, 20 CCU beds, and an expanded emergency department with 28 beds and an additional 18-bed observation unit.

About the Hospital

USC Arcadia Hospital has been serving communities in the San Gabriel Valley since relocating to Arcadia from Los Angeles in 1957.

With a population of nearly half a million, this area includes Arcadia, Azusa, Baldwin Park, Bradbury, Duarte, El Monte, Monrovia, Pasadena, Rosemead, San Gabriel, Sierra Madre and Temple City.

Spiritual Care

The Chaplain is a member of the health care team and assists staff in understanding the patient’s spiritual and cultural needs as part of their care plan. The Chaplain provides a listening ear to patients, family, and staff. Chaplains can be a liaison between the patient, the patient’s families and the staff. Our USC Arcadia Chaplains are sensitive to the diversity and listens, comforts, encourages and prays for the patient in ways that help them draw upon their spiritual resources for coping and healing.

Chaplains are available 24-hours a day, seven days a week. Any specific religious/spiritual requests such as a Catholic Priest or a specific faith practitioner is made through the Spiritual Care Department or the Chaplain on-call.

The Spiritual Care staff includes student chaplains who are doing their clinical work at USC Arcadia Hospital in preparation for professional ministry. These students are seminary students who come from around the world to take part in this accredited Clinical Pastoral Education program. In combination with staff the students help provide the hospital with a multi-faith and multi-cultural chaplaincy staff.

The Hospital’s Interfaith Chapel and the Healing Garden are located on the first floor near the back door of the hospital. The Chapel is always open for reflection, meditation, and prayer.

The Spiritual Care Department provides a meditation channel for patients and their families. It is shown on Channel 6 on the TV in the patient rooms.

For more information please contact our Spiritual Care Department at 626-574-3433.

Health Ministry Program

Health Ministries

USC Arcadia Hospital’s Health Ministries (Parish Nurse) Program develops and supports holistic health programs in faith communities. The program is designed to enhance the ability of faith communities to promote health – body, mind and spirit – to individuals, families, groups, and the community. USC Arcadia Hospital provides education, information, and resources in the areas of disease prevention and wellness promotion to improve the health of our community.

How does the Health Ministries Program Work?

USC Arcadia Hospital helps each interested faith community establish a health cabinet and select a health minister (Parish Nurse). Based on a health needs assessment of each faith community, an individualized program is developed to care for the “whole” person. The parish nurse does not provide “hands-on” care. Their roles include education, health counseling, referral, training of volunteers, providing for health screenings, and translating the relationship between faith and health.

USC Arcadia Hospital’s Commitment

  • As a healthcare leader, provide assistance and consultation in organizing health cabinets/ministries
  • Offer training and ongoing education for clergy, parish nurses, health cabinet members and faith community members
  • Provide resources and written materials to support the health ministries program
  • Provide referrals to healthcare providers and community resources
  • Assist with coordination of health education, health fairs, screening programs and immunization clinics

The Faith Community’s Commitment

  • As a healthcare leader, provide assistance and consultation in organizing health cabinets/ministries.
  • Offer training and ongoing education for clergy, parish nurses, health cabinet members and faith community members.
  • Provide resources and written materials to support the health ministry’s program.
  • Provide referrals to healthcare providers and community resources
  • Assist with coordination of health education, health fairs, screening programs and immunization clinics.

The Faith Community’s Commitment

  • Establish a health cabinet, composed of community members interested in maintaining the health of their faith community, to develop, direct and oversee the health ministry’s program.
  • Select a Parish Nurse in collaboration with the hospital and health cabinet, to coordinate the program, conduct the needs assessment and provide health education.
  • Provide adequate office space for the Parish Nurse and volunteers to work.

The Program’s Benefits

The Health Ministries Program enhances understanding of the body and spirit connection through:

  • Education programs to promote a healthy lifestyle.
  • Support groups to address specific health issues.
  • Links to other health and community resources.
  • Health screenings, immunizations and counseling.
  • Training of volunteers for home visitation.

For more information please contact our Spiritual Care Department at 626-574-3433.

Chaplaincy Programs in California

Clinical Pastoral Education (CPE)

What is Clinical Pastoral Education (CPE)?

Clinical Pastoral Education (CPE) is interfaith professional education for ministry which brings students into supervised encounters with persons in crisis. Out of intense involvement with people in need, and feedback from peers and teachers, students develop an awareness of themselves as persons and of the needs of those to whom they minister. Through reflection on specific human situations, they deepen their understanding of ministry. Within the interdisciplinary team process of helping people in need, they develop skills in interpersonal and professional relationships.

Clinical Pastoral Education includes:

  • Spiritual Formation and Integration– focusing on personal and pastoral identity issues in learning and ministry.
  • Awareness of Self and Others – includes learning about oneself and developing greater awareness of the experiences and values of others.
  • Relational Dynamics – Spiritual care and education require empathy and healthy relational boundaries grounded in warmheartedness for self and others. Empathy includes caring about and taking the perspective of others’ experiences, values, beliefs, and practices. Healthy relational boundaries include respect for differences in spirituality.
  • Pastoral Reflection – reflecting on oneself as a person and spiritual caregiver in relationship to others in crisis, the Educator, and peer group members, as well as the curriculum and institutional setting.
  • Pastoral Competence – deepening competence in spiritual care skills and knowledge of faith traditions, human personality, development and behavior.
  • Spiritual Care Interventions – Understanding one’s role and the power and authority embedded within it are essential to providing spiritual care interventions. Learning practical communication styles and skills are necessary to develop spiritual care relationships.
  • Professional Development – Professional Development in the CPE process includes engaging the Clinical Method of Learning, abiding by Ethical Practice and Professionalism, growing through Consultation and Feedback, investing in Teamwork and Collaboration, and becoming Research literate.

The essential elements of CPE include:

  • Spiritual care with people in crisis
  • Learning through action and reflection
  • An individualized contract for learning
  • Written reflection and evaluation.
  • Peers in a shared learning experience
  • Individual and group supervision

What does CPE prepare a person to do?

CPE may be a component of one’s preparation for ministry within a religious community, chaplaincy, lay ministry, teaching, health ministry and counseling. Some students, after completing several units of CPE, choose to enroll in Educator CPE, working toward certification as an Educator.

USC Arcadia Hospital is accredited to offer Level I and Level II and Education CPE by ACPE: The Standard for Spiritual Care and Education. ACPE, is an accrediting agency recognized by the U.S. Department of Education.

ACPE may be contacted at:

We Work, Floor 4
120 West Trinity Place
Decatur, GA 30030
404-320-1472
http://www.acpe.edu

The USC Arcadia community is culturally and religiously diverse. Our chaplains practice cultural humility with respect to the social locations and faith traditions of their patients, even as they develop a deeper understanding of their own faith and cultural uniqueness.

Full-Time CPE units are offered quarterly. Students meet Monday through Friday from 8:30 a.m. through 5 p.m. and have on-call duties on evenings and weekends.

Extended CPE units are offered in the fall and early spring, students may enroll for 22-week units which involve approximately 20 hours per week education and spiritual care visitation. Usually, these units meet on Thursdays for educational components and on the weekend days for service in the hospital.

CPE interns are not eligible for stipends, housing, or meal tickets.

Education CPE units are available to a limited number of qualified applicants as positions become open. Educator CPE entails a full-time commitment over several years. Requirements for admission into Educator CPE include sufficient ministry experience to demonstrate pastoral competence, the successful completion of Level II outcomes (usually four or more units of CPE), and membership in the ACPE. Educator Candidates are eligible for yearly stipends plus health benefits.

Admission to CPE

Our center is committed to giving fair and thorough consideration to all qualified applicants and to enhancing the educational experience by selecting students with a variety of backgrounds and perspectives. We select students who are seminarians, clergy and laypersons according to aptitude for learning, capacity for self-reflection and potential for ministry without regard to age, gender, race, national origin, disability, religious affiliation or sexual orientation. Successful applicants generally have completed at least one year of graduate theological education or specialized training in their particular faith traditions.

Clinical Pastoral Education Schedule 2023-2024

Dates Tuition

2023 Fall Fulltime Unit
Tuition: $750
September 25 – December 15, 2023

2023 Fall/Winter Extended Unit
Tuition: $900
September.28, 2023 – March. 14, 2024
(Thursdays & Weekends)

Clinical Pastoral Education Schedule 2024-2025

2024 Winter Full-Time Unit
Tuition: $750
January 3 – March 15, 2024

2024 Spring Full-Time Unit
Tuition: $750
April1 – June 21, 2024

2024 Spring/Summer Extended Unit
Tuition: $900
March 28 – September 5, 2024
(Thursdays & Weekends)

2024 Summer Full-Time Unit
Tuition: $750
July 1 – September 20, 2024

2024 Fall Full-Time Unit
Tuition: $750
September 30th 2024 – December 20, 2024

2024 Fall/Winter Extended Unit
Tuition: $900
September 19th 2024 – March 12, 2025
(Thursdays & Weekends)

Clinical Pastoral Education Schedule 2025-2026

2025 Winter Full-Time Unit
Tuition: $750.00
January 6th 2025 – March 28th 2025

2025 Spring Full-Time Unit
Tuition: $750.00
April 2th 2025 – June 20th 2025

2025 Spring/Summer Extended Unit
Tuition: $900.00
March 20th 2025 – September 4th 2025

2025 Summer Full-Time Unit
Tuition: $750.00
June 25th 2025 – September 12th 2025

2025 Fall Full-Time Unit
Tuition: $750.00
September 17th 2025 – December 5, 2025

2025 Fall/Winter Extended Unit
Tuition: $900.00
September 18th 2025 – March 12th 2026

Clinical Pastoral Education Faculty

For more information please contact our Spiritual Care Department at

626-574-3433.

 

Bioethics in Healthcare

Bioethics & Ethical Dilemmas

Sometimes making the right decision in the face of serious illness can be complicated. When there is uncertainty or disagreement, the Bioethics Committee can help.

The Bioethics Committee is a group of physicians, nurses, social workers, chaplains, other staff members and members of the community who are available to help patients, families, doctors and other health care provides when they face difficult ethical decisions.

The Bioethics committee meets free of charge to provide a safe, supportive, confidential forum in which you and others can think through a problem, consider different points of view and sort through options. Every attempt is made to involve key members of the health care team as well as the patient and family, as appropriate, in the process. After discussing the ethical issues at stake, the Bioethics Committee offers advice in the form of a nonbinding recommendation. It is then up to those involved to decide what to do next.

Before you contact the Bioethics committee, it is recommended that you first speak with those involved in your health care situation, and that you use all available resources in the hospital to try to resolve the problem or dilemma.

Often, meeting with the patient, family members, physicians, nurses, social workers, chaplains, patient representatives, and other members of the hospital staff can help those involved come to an agreement. If what should be done is still unclear, you may contact the Bioethics committee. A Bioethics request can be initiated by any hospital staff, patient or patient family member.

What is an Ethical Dilemma?

Ethical dilemmas may arise for patients, family members, medical staff members and physicians alike.

Some of the issues surrounding problems for which ethics consultation may be requested include:

  • Advance directives
  • Surrogate decision making
  • Refusal of treatment
  • Conflicts with caregivers
  • Foregoing life-sustaining treatment
  • Do Not Resuscitation orders
  • Futile Care determination
  • Other issues perceived as ethical problems

Examples of ethical dilemmas may include the following:

  • Your critically ill family member is in the hospital, and the doctors and nurses are turning to you to make medical decisions on the patient’s behalf. You don’t know how to decide what to do and could use some guidance.
  • You are a patient and are concerned that you may become too sick to speak for yourself. You are uneasy about who will make medical decisions on your behalf, and whether your wishes will be followed. You wonder, “What if they disagree about what I would want, or what would be best for me?”
  • You are part of the healthcare team, and your patient comes from a culture in which it is considered wrong to tell patients that they are dying. You’re unclear how to respond to a family’s request to conceal the truth from a dying patient.
  • You are a physician, and some may think it is time to withdraw life support and let nature take its course, yet the dying patient’s family insists that you “do everything possible” to keep the patient alive. You’re unclear how to solve this problem and worry that “doing everything” might cause the patient pain and discomfort without offering any benefit.

Advance Directives

What are Advance Directives?

  • Advance directives are documents such as the Durable Power of Attorney for Healthcare and Living Wills that allow the patient to give healthcare providers direction regarding their wishes regarding their medical care at end of life, should the capacity to make decisions be lost due to coma, dementia, or inability to communicate due to terminal illness. While all advance directives are helpful, only advance directives that indicate a decision-making surrogate and follow state prescribed signatures or notarization are legally binding in the State of California.
  • Advance directives are completed by patients in consultation with their health care providers, family members, and significant others.
  • How do I obtain an Advance Directive?
  • You may download a form through the California Hospital Association and follow the directions in the form. If you are a patient in the hospital, we would be happy to provide you a free copy of the form and answer any questions you may have regarding the form and give you any assistance you may need in filling out the form. To receive a form please let your nurse know that you would like information about Advance Directives.
  • To go to the California Hospital Association Form. Click here.

 

Become a hospital volunteer

USC Arcadia Hospital has an extensive volunteer program that includes more than 600 volunteers to support patients and staff in a variety of ways. The volunteers collectively donate more than 52,000 hours a year in services throughout our hospital. Our volunteers are assigned to more than 40 different service areas and departments where duties range from patient interaction to administrative tasks, depending on the volunteer’s strengths and interests. We strive to provide hope, comfort, and convenience to our patients and their families, and our volunteers play an important role in this endeavor.

Benefits of volunteering include:

  • Meeting other involved members of the community
  • Learning more about how the hospital functions and gaining new skills
  • Developing valuable relationships with hospital staff
  • Fighting off depression and heart disease through uplifting activity

Areas Where You Can Volunteer

USC Arcadia Hospital offers a variety of services and locations for those who want to volunteer. Listed here are a few areas to consider – each location has physical and skill requirements, all areas require excellent customer service and communication.

Please see the Volunteer Requirements tab for application; once submitted we will respond with the next orientation date.

  • Admitting/Registration Desk
  • Clerical Support
  • Courtesy Shuttle Driver
  • Emergency Room
  • Gift Shop
  • Hospitality/Coffee Cart
  • Information Desk
  • Marketing/Public Relations/Special Events
  • Meal Mates
  • Music Therapy
  • NODA – No One Dies Alone
  • Patient Relations Volunteer
  • Pet Therapy/Visitation
  • Spiritual Care
  • Surgery Waiting Room
  • Volunteer Office

Interested in volunteering at USC Arcadia Hospital? Call us at 626-574-3646.

Volunteer Requirements

Adult and College Volunteers

  • Excellent customer service skills, the ability to communicate compassion and comfort.
  • Physical and skill requirements for the desired volunteer program
  • Dependability
  • Attendance of Orientation and occasional mandatory meetings
  • Availability for one four-hour shift per week. To maintain active status, volunteers must work a minimum of eight hours per month.
  • A Social Security Number is required for adult volunteers to process a background check.
  • All hospital volunteers must have a two-step Tuberculosis (TB) skin test or chest x-ray if positive. The hospital will provide screening testing at no expense to you.
  • 2 letters of recommendation will be required for adult volunteers.
  • Letters of recommendation and verification of hours are available after 150 hours of service.
  • Download Application
  • You can submit your application to the email to dl-uah-volunteerservices@med.usc.edu

Student Volunteers

Next 2025 Recruitment: The next recruitment will be announced on our website. Please check back regularly starting September 2025 for updates. Recruitment opportunities are based on hospital needs and may vary.

Student Volunteer Requirements

  • Age and Grade Level: Must be at least 14 years old and currently a high school freshman, but not yet a senior.
  • Reliability: Volunteers must be dependable and committed to their responsibilities.
  • Training and Meetings: Attendance at orientation, in-service training, and mandatory meetings is required.
  • Service Commitment: Complete 100 hours of service and participate in at least three special events each year.
  • Health Screening: All volunteers must undergo a two-step Tuberculosis (TB) skin test or provide a chest x-ray if the test is positive. The hospital offers this testing at no cost.
  • Vaccinations:
    • COVID-19 vaccination is recommended but not required.
    • Annual flu vaccination is mandatory.

Volunteer Office

Feel free to contact us if you have any questions or would like more information on volunteering opportunities.

Volunteer Services Office
To reach the office, email or call us with the contact information below.
Email Volunteer Services
626-574-3646

Darlene Burge
Director of Service Excellence/ Volunteer Services
Email Darlene
626-574-3582

Lindsey Eddy
Volunteer Program Coordinator
Email Lindsey
626-821-2325

Phone Directory

Department Phone Number
Admitting 626-574-3420
Baby Information Line 800-950-BABY
Community Outreach 626-821-2344
Directions to Hospital 626-898-8400
Education 626-574-3414
Foundation 626-898-8888
Gift Shop 626-574-2426
GYN Oncology Institute 626-898-8198
Human Resources 626-574-3607
Institute for Surgical Specialties 626-898-8234
Laboratory 626-574-3480
Main Hospital Number 626-898-8000
Medical Records (Health Information Management) 626-574-3566
Outpatient Surgery 626-574-3750
Patient Financial Services 626-574-3594
Patient Relations 626-574-3409
Physician Referral Line 888-388-2838
Radiology 626-574-3651
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