Financial Assistance Program
As part of fulfilling its charitable commitment to the community, Keck Medicine of USC hospitals provide medically necessary services, without cost or at a reduced cost, to eligible patients who have an inability to pay for their care. Our commitment to providing high quality, comprehensive health care services – regardless of a patient’s ability to pay – ensures that the financial situation of people who need health care services does not prevent them from seeking or receiving care.
Eligibility for financial assistance may be determined any time the information is known. For patients qualifying for financial assistance, extended payment plans will be available, and these payment plans will be interest free. Patients will be provided with information on the availability of nonprofit credit counseling services.
Keck Medicine hospitals use poverty guidelines issued by the U.S. Department of Health and Human Services to determine a patient’s eligibility for financial assistance. The discount amount is based on family income compared to the Federal Poverty Level (FPL) for the current year.
Patients with family income under 200% FPL will be eligible for free care for the dates of service for which an application is completed. Uninsured or under-insured patients with family income between 201% and 400% FPL will be eligible for care at a sliding scale discount. Uninsured patients whose family income exceeds 400% of the FPL will receive the Compact discounted rate.
Patients requesting financial assistance should complete the Confidential Financial Assistance Application. Additionally, the patient may be provided with an application to the Medi-Cal program, the Healthy Families Program or other governmental program.
USC Care physicians strive to provide quality health care to the community they serve. If you have been approved for Keck Medicine of USC’s hospital financial assistance program, the physicians have committed to follow the same approval for payment obligation forgiveness and will apply a complete balance forgiveness or the partial forgiveness based on your approved applications status. As with the hospital policy, eligible services only include emergency or medically necessary procedures.
All applications, supporting documentation, and communication will be treated with the highest regard for patient confidentiality.
Below are documents available for download:
Financial Assistance Policy
Financial Assistance Program Application
Accounts Generally Billed Calculation
Accounts Billing and Collections Policy
Plain Language Summary
For more information or assistance with completing the financial assistance application, please call (855) 532-5729.
Spanish language documents:
Política de Descuentos y Asistencia Financiera
Solicitud de Asistencia Financiera
Cálculo de Montos Generalmente Facturados
Política de Facturación y Cobros
Resumen en Lenguaje Sencillo
Para más información o asistencia para completar la solicitud de asistencia financiera, por favor llame al (855) 532-5729.
For information on financial assistance programs at USC Verdugo Hills hospital, please click here.