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Telehealth and Virtual Visits

Schedule virtual appointments with the doctors you trust from the convenience of home or work.

Telehealth and Virtual Visits

Schedule virtual appointments with the doctors you trust from the convenience of home or work.

Telehealth Brings Your Doctor to You

Our Telehealth program allows you to meet with your doctors using a computer or mobile device. These visits are secure, save you time, and allow you to receive care from the safety of your home. We recommend setting up your technology 1 to 3 days before your first appointment to ensure everything works correctly. If you need help, our technical support team is available 24/7 at (888) 585-8019.

How to Use Telehealth for Virtual Visits

  1. Schedule your appointment: Call (800) USC-CARE (800-872-2273) to book your visit. Our team is available 7 days a week, from 7 a.m. to 6 p.m.
  2. Prepare your device: At least 1 to 3 days before your visit, set up your smartphone, tablet, or computer.
  3. For Mobile: Download and install the USC TeleCARE app.
  4. For Computer: Ensure you have Google Chrome or Mozilla Firefox installed.
  5. Complete your virtual check-in: Check your email for instructions immediately after booking, as well as 2 days and 1 hour before your appointment. Use the specific link in that email to access your visit.
  6. Meet with your doctor: Once your doctor is ready, your virtual visit will begin in a secure digital room.
  7. Schedule follow-up care: Our team will help you coordinate next steps like lab tests, X-rays, or future visits.

Instructions for Desktop or Laptop Computers

Follow these instructions to access your Telehealth appointment using a web browser on your desktop or laptop computer. We recommend using Google Chrome or Mozilla Firefox for the best connection.

Step 1

Open the email with the subject line, “Check-in online.” If you cannot find it, please check your SPAM or JUNK folder.

Step 2

Click on the red Enter the Waiting Room button, or copy and paste the link into Google Chrome or Mozilla Firefox. Once the browser is open, click the Check-In button.

Step 3

Next, the display will show that your provider knows that you have checked-in, and they will be with you shortly. You will be asked to sign an electronic consent form.

Step 4

Wait for the platform to automatically test your audio/visual settings.

Video: How to Access USC TeleCARE on Your Desktop Computer or Laptop

Instructions for Smartphones or Tablets

Follow these steps to join your virtual visit using the USC TeleCARE app on your mobile device. Please note that you must use the link in your email or text invitation to connect to your doctor, as opening the app directly will not start your visit.

Step 1

From the app store, download the USC TeleCARE app. If you already have the app, you can skip to the next step.

Step 2

You must open the invitation link from your email or text messages and click on the red “Enter the Waiting Room” button. Note: opening the app directly will not connect you.

Step 3

Verify your audio and visual settings are working as needed.

Step 4

Once you are in the Waiting Room, your health care team will be notified and join you shortly.

Video: How to Install USC TeleCARE on iPhone

Video: How to Install USC TeleCARE on Android

Frequently Asked Questions

Yes. The USC TeleCARE app complies with the Health Insurance Portability and Accountability Act (HIPAA), a U.S. law that protects patient information. For added privacy, please ensure that you are in a secure and private location during your telemedicine visit.

  1. Go to your “Check-in Online” email invitation.
  2. Click on “Enter Waiting Room,” which will redirect you to your default browser.
  3. Click “Confirm,” which will take you into the app, where you will begin the intake process.

Call the Teladoc Technical Assistance Center at (888) 585-8019. Support is available 24/7.

No. Taking or receiving phone or video calls during your Telehealth appointment can end your virtual visit before it is complete.

No. Using another app, especially if it also uses your camera or microphone, can end your Telehealth appointment before it is complete. Examples of apps that can interfere with your visit include, but are not limited to, Facebook, Zoom, FaceTime, Skype and Google Hangouts.