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Schedule virtual appointments with the doctors you trust from the convenience of home or work.
Our Telehealth program allows you to meet with your doctors using a computer or mobile device. These visits are secure, save you time, and allow you to receive care from the safety of your home. We recommend setting up your technology 1 to 3 days before your first appointment to ensure everything works correctly. If you need help, our technical support team is available 24/7 at (888) 585-8019.
Follow these instructions to access your Telehealth appointment using a web browser on your desktop or laptop computer. We recommend using Google Chrome or Safari for the best connection.
Open the email with the subject line, “Check-in online.” If you cannot find it, please check your SPAM or JUNK folder.
Click on the red Enter the Waiting Room button, or copy and paste the link into Google Chrome or Safari. Once the browser is open, click the Check-In button.
Next, follow the prompts to complete the check-in process. You may be asked to sign an electronic consent form.
Wait for the platform to automatically test your audio/visual settings.
Once the platform tests your devices and connection, click proceed to enter the virtual waiting room. The display will show that your provider knows you have checked-in, and they will be with you shortly.
Follow these steps to join your virtual visit on your mobile device. Please note that you must use the link in your email or text invitation to connect to your doctor.
You must open the invitation link from your email or text messages. Click on the red “Enter the Waiting Room” button if opening through email or click on the URL if opening on test message.
Follow the prompts to complete the check-in process. You may be asked to sign an electronic consent form.
Once the platform tests your devices and connection click proceed to enter the virtual waiting room. The display will show that your provider knows that you have checked-in, and they will be with you shortly.
Yes. USC TeleCARE complies with the Health Insurance Portability and Accountability Act (HIPAA), a U.S. law that protects patient information. For added privacy, please ensure that you are in a secure and private location during your telemedicine visit.
Call the Teladoc Technical Assistance Center at (888) 585-8019. Support is available 24/7.
No. Taking or receiving phone or video calls during your Telehealth appointment can briefly disrupt your virtual visit by pausing the audio and video. We recommend that you put your device on ‘Do Not Disturb’ to prevent any call disruptions.
No. Using another app, especially if it also uses your camera or microphone, can disrupt your Telehealth appointment before it is complete. Examples of apps that can interfere with your visit include, but are not limited to, Facebook, Zoom, FaceTime, Skype and Google Hangouts.
We recommend that you take your visit in a private secure location with adequate WIFI or signal. Your provider will be discussing sensitive health information as they would if you were in the clinic. Additionally, we ask that you be in the state of California during the time of the visit. If you know that you will be out of state please notify your provider or the clinic as soon as possible.
