By the time patients see Boram Cha running around Keck Medicine of USC’s locations in Koreatown and Buena Park, she’s already run four miles.
The clinic manager for USC Norris Comprehensive Cancer Center’s medical and radiation oncology sites in Koreatown and Buena Park has kept up her routine even as she works tirelessly to ensure patients have a safe and seamless visit.
What does it mean to be a clinic manager?
My day, every day, is focused around patients. Whether it’s making sure they’re financially cleared for their visits, receiving their chemotherapy treatments safely or scheduled for time with their health care providers, I’m always thinking of new ways to help make their health care journey smoother.
Managing a clinic to provide optimal care and be a support system to patients and family during their toughest time is very rewarding.
Boram Cha, clinic manager, USC Norris Comprehensive Cancer Center
What is the most rewarding part of your job?
A cancer diagnosis is one of the worst kinds of news for a patient and their family.
Managing a clinic to provide optimal care and be a support system to patients and family during their toughest time is very rewarding.
Being able to assist with navigation of the process through treatment and knowing the impact that my team and I are making in our patients’ lives created a passion and motivation to always do better.
How important is it to be multilingual in health care?
More than 85% of our patients are Korean and predominantly Korean-speaking.
Before the opening of Keck Medicine’s medical and radiation oncology sites in Koreatown and Buena Park, our patients always believed that they needed to travel to an unfamiliar hospital for quality care.
Having Korean-speaking staff and care providers brings patients an indescribable sense of comfort and reassurance while they are going through an already challenging time.
I am proud to provide quality care and cater to the cultural and language needs of our patients within my locations.
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