How Telehealth Works

During a virtual visit, the doctor’s office comes directly to you — offering flexible, time-saving, convenient and secure access to your health care team.

Scheduling a telehealth appointment is easy. Simply call (800) USC-CARE (800-872-2273). Our team is available 7 days a week, from 7 a.m. to 6 p.m.

Before your virtual visit, you’ll need to prepare the device you plan to use. We recommend doing the following 1 to 3 days before your appointment:

  • Smartphone or tablet: Install the USC TeleCARE app.
  • Laptop or desktop computer: Ensure you have Google Chrome or Mozilla Firefox installed.

Please call (888) 585-8019 if you need assistance setting up your device. We offer 24/7 support.

Similar to an in-person visit, our team will gather information and review your medical history before you see your doctor. You will receive an email with instructions immediately after booking your visit, 2 days before your scheduled visit and 1 hour before your telehealth appointment. It’s important to note that you can only access your visit by using the link found in the email invitation.

Once your doctor is ready, your virtual visit will begin. Just like an in-office visit, your doctor will be able to answer your questions and discuss your health care needs.

After you meet with your doctor, our team will help you coordinate any next steps, like follow-up visits, lab tests or X-rays.

Schedule an Appointment Today!

Call (800) USC-CARE (800-872-2273)

How to Use USC TeleCARE on Your Computer or Smartphone in 4 Easy Steps

Frequently Asked Questions

Yes. The USC TeleCARE app complies with the Health Insurance Portability and Accountability Act (HIPAA), a U.S. law that protects patient information. For added privacy, please ensure that you are in a secure and private location during your telemedicine visit.
  1. Go to your “Check-in Online” email invitation.
  2. Click on “Enter Waiting Room,” which will redirect you to your default browser.
  3. Click “Confirm,” which will take you into the app, where you will begin the intake process.
Call the Teladoc Technical Assistance Center at (888) 585-8019. Support is available 24/7.

No. Taking or receiving phone or video calls during your telehealth appointment can end your virtual visit before it is complete.

No. Using another app, especially if it also uses your camera or microphone, can end your telehealth appointment before it is complete. Examples of apps that can interfere with your visit include, but are not limited to, Facebook, Zoom, FaceTime, Skype and Google Hangouts.

Schedule an Appointment Today!

Call (800) USC-CARE (800-872-2273)