Exterior of Keck Hospital of USC with a fountain in the foreground

March 20, 2020

We are living under extraordinary circumstances that have upended our day-to-day routine at home, work, in our community and around the globe.

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We are having to continually shift our habits and expectations, as was made clear last night when Governor Gavin Newsom ordered all Californians to stay at home except for essential jobs or needs. As health care providers, we prepare and train for challenging times, and want to reassure you that we are here and intend to continue providing high-quality, compassionate care during this crisis. Keck Medicine of USC is known for taking on the toughest cases, and this pandemic is certainly one of them.

We are working closely with our local health agencies and the Centers for Disease Control to ensure we deliver safe and appropriate care, while implementing precautions to reduce the further spread of the virus.

We want to first urge you to call your health care provider should you experience a fever or any respiratory symptoms. Phoning ahead before coming in person is the safest way to get appropriate care and aligns with the governor’s mandate.

Second, we want to make you aware of some essential changes Keck Medicine has implemented to address the coronavirus pandemic on behalf of our patients, our health care workers and staff, starting with changes that will make it easier for you to stay home and stay safe.

Telemedicine: Our health care providers now have the ability to provide patients with a virtual visit so you can have a medical consultation without leaving your home. We are conducting hundreds of virtual visits daily.

Rescheduling non-essential procedures: We are restricting all clinical procedures to only cases that represent true medical emergencies. We are rescheduling many non-essential appointments and ask for your patience should that occur.

Blanket screenings: Keck Medical Center of USC buildings have limited entry points, and we are screening all patients, visitors and staff for fevers at all clinical entrances. All visitors to outpatient locations are also being screened upon check-in.

Isolated screenings: We have established an isolated screening facility adjacent to Keck Hospital of USC for Keck Medicine patients exhibiting viral symptoms.

The situation is changing daily, and we know it’s important that you stay informed. You can find accurate, up-to-date information on our Keck Medicine of USC COVID-19 website. You can also visit the Los Angeles County Department of Public Health or the Centers for Disease Control and Prevention (CDC).

We want to thank you for being a valued Keck Medicine patient and for putting your trust in us. We will continue to dedicate our resources toward ensuring your well-being and safety. We are here for you and will continue to be here every step of the way as together, we face this challenge.

– Tom Jackiewicz, CEO, Keck Medicine of USC